Privacy Policy

Introduction

Welcome to the Amethyst Sage Holistic Herbals (“amethystsageholisticherbals.co.uk”) Privacy Policy. For the purposes of this document, “We” shall refer to “Stephanie Pound t/a Amethyst Sage Holistic Herbals” (“ASHH). ASHH respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and as a client of our services, and to inform you of your privacy rights and how the law protects you. Our Cookies Policy is set out at the end of this Privacy Policy.

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how ASHH collects and processes your personal data through your use of this website and/or as a client of our services. It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.

Data Protection Lead

Name: Stephanie Pound t/a Amethyst Sage Holistic Herbals

Address: 46 Burn River Rise, Torquay, Devon TQ2 7RH

Phone Number: 07872 631744

E-mail: spound@amethystsageholisticherbals.co.uk

ICO Registration Number: ZB117817

You can also contact us via the contact page on our website.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

The type of personal information we collect

We currently collect and process the following information:

Identity Data, including title, full name and date of birth.
Contact Data, including address, e-mail address and telephone number.

Personal & Health Data, including gender, occupation, marital status, emergency contact details, current and past health conditions. * This data is only collected when you register as new client and as part of the consultation process. This is classed as special category data and we will require your explicit consent to process such data. We will obtain your explicit consent to process this data as part of our new client registration process.
Financial Data, including payment card or bank details.
Transaction Data, including details about transactions you have made on our website or in person including the payments to and from you along with other details of products and services you have purchased from us.
Technical Data, including details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data, including information about how you use our website and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the click stream to and from our website, page response times and page interaction information such as scrolling, clicks and mouseovers.

Marketing and Communications Data, including your preferences in receiving marketing from us and your communication preferences. We also collect, use and share aggregated and/or anonymised data (“Aggregated Data“) such as statistical or demographic data for any purpose.
Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

How we get the personal information and why we have it

You may give us your Identity Data, Contact Data, Personal & Health Data, Transaction Data, Financial Data and Marketing and Communications Data by using our website, filling in secure online forms, verbally or by corresponding with us by post, phone, email or in person and otherwise. This includes personal data you provide when you:

have a 1-1 consultation with us;

book appointments via our website;
contact us via our website
comment on our website blogs
request marketing to be sent to you;
give feedback
Subscribe to newsletters

Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.

We also receive personal information indirectly, from the following sources in the following scenarios:

Financial or Transactional Data via our 3rd Party payment facilitators, e.g. PayPal.

We use the information that you have given us in order to:-

Respond to queries or questions when you contact us via our website;
Register you as a new client as part of our new client registration process;
Carry out our services to you as a wellbeing coach and herbalist;
Prepare bespoke Wellbeing Plans as part of the consultation process;
Follow up with you on your Wellbeing Plans and answer any queries you may have in respect of you consultations or Wellbeing Plans;

Correspond with you as part of the consultation process;
Send you information on items or events that may be of interest to you;
Sign you up to our newsletters - you can unsubscribe to this at any time by contacting spound@amethystsageholisticherbals.co.uk or by clicking the link in the newsletter
Usage & Technical Date – to understand how are website is used and to help develop our future marketing strategy and service offering

We may share this information with professional advisers such as our lawyers and insurers to manage risks and legal claims. This is in our legitimate interests.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting spound@amethystsageholisticherbals.co.uk. Please note that your explicit consent is required for us to process your Personal & Health Data as part of the consultation process. Should you remove your consent to our processing of this data at anytime then we will no longer be able to continue with consultation process.

(b) We have a contractual obligation.

(d) We need it to perform a public task.

(e) We have a legitimate interest.

How we store your personal information

Your information is stored securely electronically in our Microsoft 365 OneDrive. Access to our OneDrive and computer devices is restricted and password protected with 2 factor authentication. Our computer devices and data are protected by Bitdefender Total Security. Passwords are changed on a regular basis.

We may take handwritten notes as part of the 1-1 consultation process. All handwritten notes are scanned to our OneDrive as soon as possible after each consultation and then securely destroyed once scanned. We do not keep hard copies of client files or correspondence.

A Personal Data Breach Management Procedure is in place and is reviewed on a regular basis.

We keep Identity, Contact Data, Personal & Health Data, Financial Data and Transactional Data all the time you are a client of our services. When you cease to be a client of our services, we will retain your data for 5 years, which is a requirement of our insurance providers, after 5 years your data is then securely deleted.

If you make an enquiry via our website and you do not become a client of our services, then your Identity and Contact Data is deleted after 3 months.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at spound@amethystsageholisticherbals.co.uk if you wish to make a request. Please mark your correspondence ‘Subject Access Request’.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How to complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. If you have any concerns about our use of your personal information, you can make a complaint to us at spound@amethystsageholisticherbals.co.uk

The ICO’s details are:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Cookies Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to amethystsageholisticherbals.co.uk using cookies for the purposes outlined below in order to provide you with a fully functional web experience.

What is a cookie? A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie. Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

Cookies allow sites like amethystsageholisticherbals.co.uk to deliver you a personalised experience. The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site. We use the following types of cookie: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Performance (3rd Party) cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Share. This allows visitors to our website to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website. Duration of cookies: Session (or Transient) Cookies Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved. You probably have Adobe Flash installed on your computer.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.